Information Systems - Year in Review 2025
A Message from the
Chief Information Officer

Dear Colleagues,
In a period of extraordinary technological acceleration, particularly in artificial intelligence, our community has chosen to pair innovation with thoughtful purpose. Over the past two years, Wake Forest has engaged in a collective effort to learn, question, and responsibly explore and implement AI’s potential, and that work continued in earnest throughout 2025. Guided by faculty and staff from across the University, our academic and administrative AI Working Groups grappled with essential questions: how to uphold academic integrity and equity, protect privacy and security, mitigate bias, and ensure that emerging technologies serve Wake Forest’s mission and values.
In 2025, we launched ai.wfu.edu, a centralized hub for AI resources, tools, and community-informed guidance. Shaped by nearly two years of collaborative work, the site reflects a deliberate, ethical, and human-centered approach to AI—one that invites ongoing inquiry rather than offering final answers. It has quickly become a resource for faculty, staff, and students navigating a rapidly evolving landscape.
These conversations extended well beyond the website. They deepened through forums such as the Center for the Advancement of Teaching, monthly AI Café gatherings, the Deacs.AI podcast, and campus-wide events including AI Fest and AI for Good. Together, these efforts reflect a community willing to engage complexity openly and thoughtfully.
Alongside this work, Information Systems continued to focus on the foundations that make innovation possible: modernizing infrastructure, strengthening cybersecurity, advancing data governance, improving service and support, and partnering with faculty to expand teaching, learning, research, and creative expression. Across all of these efforts, a consistent theme emerges—technology has the greatest impact when it is collaborative, inclusive, and in service to people.
This 2025 Year in Review tells the story of that shared work. It highlights not only systems and initiatives, but relationships—among faculty and staff, students and mentors, technologists and scholars. It reflects our belief that progress is measured not by tools alone, but by how thoughtfully we choose to use them.
Thank you, as always, for your continued partnership in this ongoing journey of shared discovery.
With gratitude,

Vice President for Information Technology
and Chief Information Officer
The Learning Ecosystem
Wake Forest is a lifelong learning community, one that asks each of us to develop our full potential to contribute in a diverse and complex world. This year, we reinforced that commitment by providing the tools and knowledge necessary for a culture of continuous intellectual exploration.
ai.wfu.edu:
A Central Hub for Responsible AI
Client Services, Enterprise Systems
As artificial intelligence rapidly reshapes the academic and operational landscape, the University moved with decisive speed, taking a proactive, community-centered approach to navigating the opportunities and ethical challenges presented by the technology.
The institutional response was central in the launch of ai.wfu.edu. A collaborative effort executed over three months in partnership with the AI Working Group, the site stands not as a final authority or rigid endpoint, but as a central, agile element of a multifaceted strategy dedicated to campus AI literacy.
ai.wfu.edu and its accompanying administrative and academic guidelines are built upon three mutually reinforcing ethical tenets: honoring human dignity and wellbeing, embracing transformative learning, and advancing the ethical pursuit of knowledge.
Through centralizing information, ai.wfu.edu provides essential, verified guidance, including model syllabus verbiage and direct information on key campus partners and AI advocates, ensuring the entire WFU community has the resources needed to engage with AI responsibly and ethically. The hub provides guidance on everything from prompt engineering to maintaining student engagement, and serves as a living document that will evolve alongside the technology itself.
Through the creation of ai.wfu.edu, Information Systems and its partners continue their commitment to a culture of continuous engagement, conversation, and reflection on the role and unprecedented challenge of AI in our University community.
Deacbot: Expanding Support,
Strengthening Knowledge
Client Services
When Deacbot, Wake Forest’s after-hours IT support chatbot, came online, it marked a fundamental shift in access to essential knowledge. While on-call support and live chat until 9:00 p.m. every weekday already handled major needs for community technical questions, Deacbot provided a new, immediate avenue for routine and unexpected inquiries.
Introduced at the inaugural AI Fest in late 2024, Deacbot quickly matured into a dynamic bridge for knowledge resolution, excelling during off-hours to provide “first call resolution” to queries when live staff were unavailable. Students, in particular, gravitated toward the tool’s anonymity and immediacy, valuing the ability to pose inquiries about technological needs and curiosities without the necessity of self-identification.
Deacbot’s most crucial function lies in its capacity to learn. Every interaction contributes to a growing understanding of what users need, when they need it, and how they ask for it. Through a two-way learning process, the bot acts as a mirror to AskDeac, the WFU Information Systems internal knowledge base, immediately flagging unanswered questions and identifying emerging patterns.
Amy Triana, Director of Client Services and Engagement, noted this distinguishing role:
It’s really a mirror… it shows us where the gaps are and helps us keep everything up-to-date.” Specifically, this process showed the IS team the broader gaps in knowledge articles, allowing support teams to revise and expand information based on real-world questions in real-time. The result is a living system that evolves alongside the community it serves.
The Deacbot evolution additionally delivered significant fiscal savings. By consolidating service into existing, enterprise-grade tools, the system eliminated the need to pay thousands of dollars annually to a third-party live chat company. Its success in providing first-call resolution and efficiency has led to other units, such as the Finance department, to pilot similar knowledge-based service models in a true demonstration of Shared Discovery across the University. The system learns, flags, and adapts.
AI Café:
Exploring AI Together
Client Services
As Wake Forest formalized its approach to responsible AI through technical tools and policy frameworks in 2025, a communal experiment took root: the AI Café. Designed by Amy Triana, Director of Client Services and Engagement, this initiative exemplified a grassroots, community-based approach where discovery was shared, not taught.
The forum, designed with a commitment to flexibility and transparency, created an environment that prioritized listening and peer experimentation over prescriptive instruction. This low-pressure environment was crucial for surfacing real-time insights from faculty and staff.
Reflecting on AI Fest '24 earlier this year, some of our favorite content wasn't even on the agenda: it was the organic exchange of stories, advice, and techniques between attendees. We didn't want that to stop along with the event. While every role is unique and the 'how' and 'why' of one's use of [generative]AI is deeply personal, we can learn so much from the person sitting next to us. It’s real, it’s proven, and it’s already in practice. This philosophy is the heartbeat of our monthly AI Café. While our IS experts are on hand to navigate the technical nuts and bolts, the true value lies in providing our campus the room to share, grapple with challenges, and learn in a more spontaneous and curious environment.
Amy Triana, Director of Client Services and Engagement
A steady stream of peer-to-peer curiosity and discussion emerged, moving the content beyond theoretical concepts to specific, actionable vignettes that proved the technology’s utility. Participants shared how they utilized tools like NotebookLM to analyze an 85-page institutional report, accelerating the process from manual data review to surfacing key insights in minutes. Separately, a researcher studying niche content employed AI to generate transcripts and translations, effectively unlocking access to previously inaccessible bodies of knowledge.
The sessions also illuminated the ethical dimensions of implementation. One participant noted that the online format and closed captioning, vital components of inclusive design, provided a sense of full participation often unavailable elsewhere, demonstrating how technology can uphold the University’s core values. This community demand for foundational knowledge was subsequently quantified by the inaugural “Demystifying AI” workshop, which drew 164 registered users and approximately 150 attendees, validating the success of the grassroots model.
To meet this enthusiasm and formalize the series, the AI Café holds casual monthly meetups on the fourth Friday, on an alternating schedule of Zoom and in-person. In-person gatherings are held on the sixth floor of ZSR in the Center for Advancement of Teaching lounge, while online meetings ensure access for all.
Pictured Below: Colleagues gather for an in-person AI Café to discuss the latest on AI as well as how they've been implementing it into their lives.
The Foundational Recipe:
The Blueberry Muffin Principle and Technology Accessibility
Technology Accessibility
Throughout 2025, The Technology Accessibility team continued its mission to create a more inclusive digital environment for all.
This year, as in subsequent years, their work continued to be guided by the “Blueberry Muffin Principle,” a core philosophy across technology accessibility spaces, further articulated by Eudora Struble, Director of Technology Accessibility, on the Information Systems Deacs.AI Podcast. This principle advocates for a progress-over-perfection approach to technology, simultaneously ensuring that accessibility is an intrinsic component—”baked in” from the very beginning, like blueberries in a muffin—rather than a later addition.
This ethos fueled a year of crucial partnerships and initiatives. Collaborations with Human Resources, the Center for Learning, Access and Student Success (CLASS), and University Marketing and Communications (UMC) resulted in new resources like the continuation and expansion of a Technology Accessibility Glossary and a new “Essential Web Accessibility and Siteimprove” lunch-and-learn series.
Expanded accessibility campus wide trainings like Basics for a Big Impact: Getting Started with Technology Accessibility and bespoke, high-touch workshops were also rolled out in 2025, with the hope of extending support and learning opportunities around technology accessibility and digital equity.
As WFU continues to navigate the complexities of AI, Struble’s insights from the podcast are more critical than ever. She voiced significant concerns about AI’s potential to act as a “normative tool,” reinforcing biases against underrepresented groups. Yet, she also highlighted the immense promise of AI to empower, showcasing tools like Be My AI for visual interpretation and Live Transcribe for real-time communication.
This balance of caution and optimism underscores the importance of the “human in the loop”—which asks each of us to perform an accessibility check before sharing any AI-generated content.
A Seamless Connection:
Powering Digital Progress in 2025
Every moment of collective inquiry at WFU (from a student’s late-night research breakthrough to a faculty member’s publication project) relies on robust, reliable digital infrastructure.
In 2025, Information Systems committed continued significant resources to reinforcing the institutional wireless platform, ensuring its long standing continuation of fast, reliable service for the entire University community.
A Network Renewal:
A Summer of Action
IT Infrastructure
Between May and August, Information Systems undertook a major campus initiative: a comprehensive upgrade to the wired and wireless network infrastructure (the backbone of hardware and software that connects every device on campus).
Working with partners at NetUnlimited, this first phase focused strategically on 20 core academic buildings, prioritizing the environments most essential for teaching, learning, and research.
The scale of this effort was impressive: teams successfully replaced approximately 1,600 wireless access points (the devices that broadcast the Wi-Fi signal) and 150 network switches (the hardware that directs wired network traffic). The process was executed with efficiency at the forefront; teams maintained service continuity by completing each access point swap in under five minutes. This effort ensured only brief, localized disruptions, minimizing impact on vital summer operations.
Securing the Future
This investment in core buildings like ZSR Library, Worrell Professional Center, Farrell Hall, and Manchester marks a powerful first step in a multi-year strategy to ensure the network remains fully supported and resilient. Looking ahead, the commitment continues with the network refresh of residence halls scheduled for 2026, followed by administrative spaces.
This substantial investment in core infrastructure provides a high-performance digital environment, confirming the institution’s dedication to ensuring the necessary tools for complex research, collaborative learning, and service to the community are powerful, reliable, and simply work.
Beyond Boundaries
Wake Forest is a community of inquiry, where research, scholarship, and creative work transcend boundaries to address the challenges facing humanity and our world. This year, Information Systems continued to build the technical foundation and innovative spaces to make that possible.
The Deacs.AI Podcast:
Navigating the Jagged Frontier
Client Services
Born from a desire for human-centered dialogue in an era of rapid technological change, the Deacs.AI podcast was created to bridge the gap between complex innovation and everyday life.
Senior Project Manager Ryan Scholl and Senior Web Developer and Digital Content Producer Michael Ferrari envisioned a space for real-world, engaging stories, grounded in the belief that “Deacs come before AI, literally and otherwise.”
Launched in 2025, the series explores the jagged frontier of artificial intelligence, making daunting topics accessible and inviting. Recognized as the number one AI podcast at Wake Forest University, it sparks campus-wide curiosity and conversation.
With more than 30 candid episodes featuring a diverse range of Wake Foresters, the podcast transforms complexity into connection. Each installment offers a “driveway moment,” a flash of insight that reveals technology as a tool for creativity, care, and human meaning.
By inviting voices from across campus, Deacs.AI cultivates a shared journey of discovery, reflection, and dialogue.
Tune in: Discover Deacs.AI on Spotify, Apple Podcasts, or YouTube to discover how our community is making a difference across campus.
Year in Review Special:
A Deacs.AI Conversation
Navigating the velocity of modern technological change necessitates integrated leadership and foresight across the institution. For this special Year in Review episode, Deacs.AI hosted an essential discussion between Mur Muchane, Chief Information Officer, and Anne Hardcastle, Associate Provost for Academic Affairs, exploring the depth of their institutional partnership. Their conversation details how the collaboration between Information Systems and the Office of the Provost is actively shaping policy and pedagogy in the Gemini Era, demonstrating unified purpose at the highest levels of the University.
Watch the full conversation to hear how technology and academic strategy are converging to prepare students for the AI-driven economy.
User Empowerment:
Leading the National Device Choice Conversation
Client Services, IT Infrastructure, Administration & Finance
Nine years ago, Wake Forest University reimagined what user empowerment could look like.
In 2016, employee computer device choices offered at Wake Forest experienced a major shift in both approach and technology offerings. Launched as a reimagination of standardization, rooted in trust, flexibility, and foresight. In 2025, this initiative reached new heights, transforming from an internal innovation into a national model for user-centric IT.
The journey began with a clear need to move beyond a legacy agreement with IBM in 1998. After years of foundational work, faculty and staff gained the freedom to choose their devices, and students transitioned to the WakeWare purchasing program.
Today, the numbers speak for themselves:
- 1,250+ managed macOS devices and 1,400+ iPadOS/iOS/tvOS devices support faculty and staff across campus
- Faculty and staff MacBook adoption has grown 23 percent annually over the past seven years
- WakeWare maintains an 80 percent Apple adoption rate among students
- In 2025, the Health & Exercise Science department received an NIH grant, adding 1,000+ managed iPads to the ecosystem
Wake Forest’s leadership in offering Apple as a standard option drew national attention. IS leadership presented at major events including UNC Cause and Apple’s higher education forums, sharing the story of the device choice model. These presentations emphasized not just freedom, but the elegance of the cloud-based management system launched in 2025, which now enables consistent, secure, and efficient device oversight across campus.
Following one event, Wake Forest hosted a national webinar titled “Mac in Action at Wake Forest University.” Over 200 participants from 80+ institutions joined. A second webinar, co-hosted with Appalachian State University, explored the public and private university perspectives on device choice.
By offering tailored device options, the University has enhanced client satisfaction and created a powerful retention point for faculty and staff. Concerns around Windows-only applications were proactively addressed through solutions like Parallels, Azure Virtual Desktops, and Amazon Web Services (AWS), WorkSpaces, ensuring seamless access without compromising choice.
A Powerful Upgrade for AI Discovery
IT Infrastructure
Wake Forest participates in cutting edge AI Pilot Program with Cisco Systems and MCNC
In 2025 Information Systems was selected to participate in a pilot program with Cisco Systems on their new, state-of-the-art Hyperfabric AI platform. Nationwide, Cisco chose three pilot installations sites, of which Wake Forest is the only university participating.
The collaboration started with a conversation between Cisco representatives and Adam Carlson, Assistant Director of Research Computing. Cisco was seeking an agile partner that could provide useful feedback from a systems administration and use-case perspective.
Our initial conversations with Cisco revealed that this EFT (Early Field Trial) was an incredible opportunity for Wake Forest researchers to access an incredibly advanced platform designed for AI-specific use cases,” Carlson said. “We were immediately excited about the program. The HPC Team will also be gaining valuable hands-on experience with bleeding edge technology, while providing our partners at Cisco with valuable feedback
As discussions of the pilot opportunity progressed, details of the system revealed a common and significant “power” issue universities and businesses alike are encountering nationwide. While Wake Forest’s Alumni Hall data center still has plenty of room to grow, the Early Field Trial (EFT) required several additional electrical circuits to be installed that were not planned for several years. Their installation would take longer than Cisco’s timeline could accommodate.
When Cisco mentioned the possibility of an offsite installation, Rob Smith, Executive Director of IT Infrastructure, thought the solution may lie with Microelectronics Center of North Carolina (MCNC), who provides Wake Forest’s fiber internet connectivity via the North Carolina Research and Education Network (NCREN). Three virtual meetings and an in-person tour later, it was confirmed that MCNC could meet both the power and timeline requirements of the pilot.
This partnership is a huge win for Wake Forest and its researchers,” Emer said. “It gives them access to the kinds of systems and resources that only a large collaborative network can provide.
With MCNC providing hosting space, power, and connectivity, Cisco delivered six pallets of hardware to be installed. The key hardware, which is crucial to AI computation, includes sixteen Nvidia H200 Graphic Processing Units (GPUs), high-performance specialized processors designed to accelerate complex mathematical calculations, serving as the primary engine for training and running large-scale artificial intelligence models. For fast communication, the platform additionally features multiple 800GbE switches from Cisco and two petabytes of VAST “E-box” storage. This combined architecture allows for flexible scaling of both computing power and data resources.
Our goal is simple: to make sure that storage is never the bottleneck,” said Allen Hamuch, Co-pilot for Wake Forest at Vast Data. “We designed our system to keep pace with the fastest HPC network and to scale with Wake Forest’s research ambitions.
The installation has gone smoothly so far. Everyone involved, from Cisco, to MCNC, to Vast, has been incredibly excited to get the platform up and running. The partnerships involved will help ensure that faculty and students can have round-the-clock access to the EFT resources once they are made available via the DEAC Cluster login portal. From predictive modeling, to large language models, to simulations in climate science, the infrastructure is designed to accelerate discovery. The HPC Team is accepting submissions from researchers who wish to access these resources, which will be granted on a case-by-case basis after the EFT progresses past the initial test stages. Feedback on research usage will be equally valuable to the Cisco Team, led by Russell Rice, Senior Director of Product Management at Cisco.
Cisco and Wake Forest University have a rich history of working together,” said Rice. “It was a natural fit to re-engage and have WFU be a beta tester to provide feedback on the soon-to-be-released Cisco Nexus Hyperfabric for AI environments. In that capacity, the University’s IT and [HPC] teams offer thoughts on how to improve the solution spanning design, deployment, and operations, both in the initial early test cycle and then as they use it in production.
As the University continues to invest in the integrated DEAC Cluster facility and collaborative platforms such as Open OnDemand, this pilot shows Information Systems commitment to building research capacity through innovative thinking and collaborative partnerships.
WakerSpace and TechX:
Where Ideas Take Form
Academic Technology
The WakerSpace acts as the University’s engine of discovery: a dynamic hub where the abstract goals of WFU’s academic mission find tangible, three-dimensional realization. This year, Information Systems reaffirmed the space’s essential function, ensuring it continued to serve as a responsive and vital extension of classrooms and labs. The physical architecture itself received a subtle upgrade: a refreshed exterior and a new deck, seamlessly wired for our preferred wireless network, eduroam, which declared even outdoor reflection could be a networked event, unbound by four walls.
This philosophy, that technology must serve the creative human hand, animated 2025’s TechX. After several years of virtual gatherings, this year’s event marked a significant shift to in-person connection, its energy driven by stories that positioned technology as an essential part of the artistic process.
Nowhere was this principle better demonstrated than in the presentation by Bryan Ellis, an Adjunct Assistant Professor of Art, whose studio course executed a quiet but profound institutional experiment. Supported by a WakerSpace Faculty Fellow Grant, Ellis’s work deliberately bridged the 18th-century craft of block printing with the 21st-century precision of laser optics.
His students began in the analog world of hand-carved wood and the cultural history of African textiles and Japanese katagami. They then crossed the intellectual frontier into the WakerSpace, utilizing the laser cutters and the continuous support of the IS team to translate intricate Adobe Illustrator files into custom rubber stamps.
The result—a series of prints that were simultaneously hand-crafted and digitally fabricated—was a quiet refutation of the false choice between the old and the new. Ellis’s own words, shared at TechX, served as a compelling, candid endorsement of the collaboration:
I feel foolish that it took me years to walk over and see what a benefit it is. The benefit really came out of necessity... The WakerSpace is an extension [of our studio].
This project was more than a successful course; it was a clear demonstration of institutional agility, a department meeting a necessity with sophisticated capability. It successfully embodied the communal progress we strive for, driven home by Ellis’s final reflection:
The WakerSpace forced us to invite our making, our process, our accomplishments with others.
A Forum for Collective Progress
The Ellis project was a singular example of the intellectually focused environment TechX fostered in 2025. The conference served as a vital forum for our community to explore technology not as a challenge, but as a strategic enabler of research and pedagogy. Dedicated sessions spanned a wide spectrum of inquiry, exploring the ethical boundaries and creative applications of artificial intelligence, the technical craft of digital storytelling, and the future of institutional innovations like the T-CART Grants. Ultimately, the IS partnership did not just deliver tools; it forged a profound bridge between centuries of traditional craft and the future of creation. The finished prints, later showcased at the Brockway Recruiting Center Gallery in Farrell Hall, offered the clearest evidence that technology, when strategically deployed, serves the core of our shared academic purpose.
Continue the Journey of Discovery
The story of innovation is ongoing. Explore the full TechX event recap to see how faculty, students, and staff across the University are collaborating to define the future of learning and research at Wake Forest.
Explore the Full TechX 2025 Recap & View All Program Recordings
AI Fest 2025:
Pro Humanitate in the Age of Artificial Intelligence
Client Services, Academic Technology, Administration & Finance, Information Security, Enterprise Systems, IT Infrastructure, Analytics & Data Governance, Technology Accessibility
From the festival’s inception, faculty and staff explored artificial intelligence as a catalyst for discernment, curiosity, and community, establishing its foundation in scholarship.
2024’s inaugural AI Fest captured the energy of novelty, riding the wave of curiosity that swept higher education as generative AI first entered classrooms and offices. It was valuable for its time. But the 2025 Gen AI festival was different.
On December 15–16, Farrell Hall became a forum for inquiry. The mood was energetic, reflective, and distinctly academic. From the outset of the Artificial Intelligence watershed moment, Wake Forest asked not what AI could do, but how it should shape the future of learning. This deliberate framing defined the 2025 festival and the WFU community was ready to dig in.
The 2025 programming featured an academic focus, equally balanced with sessions addressing administrative and operational needs and questions with Wake faculty leading many of the discussions. The event framed peer-to-peer exploration as necessary to understand how the University can support students, faculty, and staff in modernity, rather than a solely technical showcase.
Day One: Literacy and Inquiry
AI Fest, focused on digital literacy, commenced with a keynote address by Jillian Yoerges of Google Workspace for Education, introduced by Vice President and CIO Mur Muchane. Yoerges situated Wake Forest in the “Gemini Era” and emphasized how strategic partnerships are accelerating research and reshaping instruction. The talk centered on the need for proactive engagement:
The answer indeed is not to retreat. It's an aggressive, curious, deeply humanistic engagement that ensures we remain the architects of our future rather than just inhabitants of a world built by machines.
But the heart of the day lay in faculty-led dialogue. Betsy Barre, Executive Director of the Center for the Advancement of Teaching, anchored the ethics panel in Wake Forest’s liberal arts tradition:
I think the most important question we at Wake Forest and higher education in general… can be asking is: How do we educate our students to think carefully about the world that we’re living in now?
Her remarks reframed the conversation. The question was not about preventing or promoting AI use, but about cultivating discernment—teaching students to think critically about the world they inhabit.
By the afternoon, abstract ideas gave way to practice. Workshops invited attendees to experiment with NotebookLM for source-based research and Google’s NanoBanana image model to democratize visual creation. The day closed with a sense of faculty-to-faculty exchange: thoughtful, candid, and deeply rooted in the educational mission.
Day Two: Tension and Transformation
Day two of AI Fest shifted from classroom experimentation to institutional and economic reality. Shannon McKeen, Professor of the Practice at the Wake Forest School of Business, presented findings from the campus AI survey, revealing a community actively wrestling with a new frontier. The data revealed a striking contrast while 75% of students believe AI fluency is essential for career success, 61% of faculty worry the technology could erode the learning process.
McKeen described the tension as an “educational arms race”—faculty working to make assessments more AI-proof while students discover new ways to apply AI to those same assessments.
Andy Chan, Vice President for Innovation and Career Development, bridged this internal tension with external workforce realities:
Knowing how to use AI well can set you apart at this moment in time… figure out how you can be an architect in the future as opposed to thinking, ‘I’ll just figure it out when I get there.
The forward-looking momentum culminated in the panel AI and the New Landscape of Work. Anne Hardcastle, Associate Provost for Academic Affairs, offered poignant thoughts that captured the structural shifts AI may bring to higher education:
AI is really going to put us on our mettle one way or the other to intrinsically motivate learning. We have to cultivate curiosity… and acceptance of failure as the next way you move forward.
Her words underscored the seriousness of the work: AI is not just a technical shift, but a catalyst for rethinking how students are motivated, guided, and supported.
Faculty Consider Responsibility and Agency
Other faculty voices reinforced the sense of urgency. Will Fleeson, Professor of Psychology, urged intentionality:
We have to be intentional. We have to make an institutional effort to figure out how we’re going to respond to AI in the way that’s best for Wake Forest… because otherwise it’s going to wash over us and we’re just going to be washed away.
James Proszek, Assistant Teaching Professor of Communication, emphasized responsibility:
Do as much as you can to stay in the conversation… because that’s our responsibility as educators. It just is. No excuses, no exceptions.
Elizabeth Ricks, Associate Professor of the Practice at the Wake Forest School of Business, captured the evolved nature of the dialogue:
My view on generative AI is that it is our role as instructors… to get our students ready for the workplace… Business is problem solving… Generative AI can help us solve those problems as long as we are thoughtful and smart about how we use them.
Doing the Work: A Community Ready to Dig In
Across both days, the mood was one of gratitude and engagement. Faculty spoke with candor about the tensions AI introduces—between integrity and innovation, between speed and depth, between extrinsic and intrinsic motivation. Attendees appreciated the chance to move beyond surface-level conversations and into meaningful dialogue with colleagues.
By the close of the festival, the posture had shifted. The instinct shifted from restriction to education. Faculty and staff left not with easy answers, but with a shared commitment to guide students in using these tools wisely.
Vision: Building Ships Together
Mur Muchane reflected on the broader vision:
The emergence of Generative AI was a watershed moment. Since that moment, Wake Forest’s response has been deliberate… Guided by Pro Humanitate, we are called to ensure that AI serves as a catalyst for good.
Ultimately, AI Fest 2025 demonstrated Wake Forest is ready to move beyond Gen AI novelty and into a certain digital maturity, suggesting the era ahead will be defined not by the machines themselves, but by the peculiar courage of its academic community to navigate them with purpose, partnership, and, yes, a measure of heart.
Our Shared Canvas
Wake Forest’s commitment to the well-being of its local, regional, and global communities is not a distant ideal; it’s a foundational principle that guides our work every day, on campus and beyond. This year, Information Systems continued to strengthen our partnerships with campus and external stakeholders, ensuring our technology directly serves the people it’s designed to help.
The Bridge:
Reframing Service Through Space and Art
Client Services
The Bridge, Wake Forest’s service desk, has long been a place where students, faculty, and staff come for answers. In 2025, it became a place they come to stay.
Over the summer of 2025, the space underwent a quiet transformation. The redesign reimagined its physical atmosphere to reflect the warmth and professionalism of the team who staffs it. “The idea is really about bringing more of a vibrant and welcoming feel to that physical space than it is about the metrics of support,” said Amy Triana, Director of Client Services and Engagement. “It’s about making sure our space is as welcoming as we know our people are.”
The renovation was made possible through coordination with Facilities, who generously incorporated the space into their renewal schedule. Updates included new carpet, fresh paint, and furniture selected for comfort and color. A vintage record player now sits in a pecan wood cabinet, playing music from a team-curated playlist. The analog detail offers a tactile counterpoint to the digital services provided.
“The story here is making sure that whenever someone visits the library, they see this space, they understand the work that happens there, and it’s someplace they’re actually curious about,” Triana explained. “They want to go in. They get to meet our students who work there. And they get a lot of tech support, too.
In November, artwork from the Wake Forest Art Collection was installed through a partnership with Jessica Burlingame, Collections Manager, and Erin Kye, Preparator for Galleries and Collections. The selection process prioritized the preferences of those who use the space daily. “We wanted the selection to reflect the people who use the space every day,” Kye said. “That meant listening, even when we had our own favorites.”
The final grouping included Jellyfish (2024), a linocut by first-year student Madeline Singh; Scorpio (2007), a wall sculpture by the late Bob Knott, Professor Emeritus of Art History; and Kitchen Table Constellation (2010), a monoprint by contemporary artist Jessica Jackson Hutchins. “The grouping at The Bridge, student work alongside pieces by established artists, is exciting,” said Burlingame. “It starts conversations.”
The placement of Jellyfish was intentional. “Printmaking historically formed the foundation of widespread knowledge,” Kye noted. “That’s why the jellyfish piece felt so right—it connects directly to The Bridge’s role in sharing information.”
The installation is part of a broader effort to make the University’s collection more visible. “We have a lot of art but no dedicated display space,” said Burlingame. “The loan program lets us share the collection and bring it to life across campus.”
In spring 2026, student work will join the walls through a course partnership with the Department of Art. The project will culminate in a public show, offering students the opportunity to see their work held and honored in a communal space. “Art is interdisciplinary,” Kye said. “It should be part of every conversation, whether it’s in a gallery or next to a laser cutter in the makerspace.”
The Bridge now reflects what it has always offered: a place where service meets care, and where technology is delivered with dignity.
Navigating a Secure Future:
Protecting Data and Identity
Information Security, Client Services
The digital world constantly evolves, and so do the threats within it. This year, IS made a measurable investment to strengthen our defenses and empower our community. Wake Forest’s status as a Google Workspace for Education Plus university is a foundational partnership that redefines how we protect data and identity.
This partnership allows us to leverage enterprise-grade security tools and innovative AI features, like Gemini, while maintaining a secure and open digital campus. As a result of our overall partnership with Google Workspace for Education, these proactive measures have also led to a significant drop in compromised accounts and generated substantial cost savings, estimated at $1 million over a three-year period.
This commitment to the “human in the loop” was on full display during Cybersecurity Awareness Month 2025. Information Systems launched a multifaceted campaign, “Resist the Phish,” designed to make complex security topics accessible and engaging for everyone.
Highlights included our annual t-shirt giveaway outside the Pit on October 20, complete with stickers, candy, and swag, and “The Perfect Blend: A Sip of Digital Security” on October 28, where students gathered outside ZSR for coffee, tea, and button-making with the WakerSpace.
The 4th annual Technology Do’s and Donuts, hosted by Information Systems in partnership with CLASS’ Academic Resources Awareness Week, offered a complementary space to recharge and explore Wake Forest’s tech ecosystem. From super wifi and HPC resources to friendly tech support and cybersecurity safeguards, students enjoyed donuts, merch, and prize giveaways while connecting with IS staff.
Together, these gatherings carved out spaces for open conversation, demonstrating that security is a shared responsibility and a topic that can be approached with curiosity and confidence alike.
The Power of Passkeys
Information Security, Client Services
In 2025, Information Systems invested in campus-wide efforts to strengthen digital defenses and empower the community to navigate an evolving cybersecurity landscape with confidence. A key part of this initiative was a targeted campaign to promote the adoption of Google Passkeys.
A passkey is like a special digital secret that only you have, such as your face (for facial recognition), your fingerprint, a PIN, or a security key which can be used for identity verification when logging into your accounts.
Sarah Wojcik-Gross, Associate Director Learning Technology and Outreach
Passkeys offer a safer, simpler way to log in. Unlike traditional methods such as SMS or phone calls, passkeys used as a second factor for WFU Google Accounts require close physical proximity to the account owner, making them far more secure against remote attacks.
The campaign was a highlight of Cybersecurity Month, offering a low-barrier, in-person opportunity for students and faculty to learn about secure login practices. To celebrate their commitment, participants who enabled passkeys received a WFU “Resist the Phish” sticker at The Bridge service desk.
This shared effort led to a steady increase in adoption. Each new passkey setup contributes to a more secure campus, and the live dashboard allows the community to track their collective progress in real time.
See the data that demonstrates it. Explore our live passkeys dashboard
Foundational Insights:
Making Data Work for Everyone
Analytics & Data Governance, Enterprise Systems
In 2025, the Analytics and Data Governance Team (ADG) began weaving together the University’s scattered streams of information into something more connected and alive. What once required hours of repetitive downloading and manual reconciliation now moves quietly in the background.
Reports from Workday, the University’s central system for managing people and finances, are now automatically collected and delivered into secure storage spaces such as AWS S3, which is Amazon’s cloud‑based storage service, or Windows shares, which are shared folders on University servers. This process supports projects that draw from more than twenty different data sources, eliminating the need for repetitive downloads and saving analysts hours each week. Freed from the grind of routine tasks, staff found themselves with more time to notice patterns, ask sharper questions, and share what they learned.
Finance teams felt the shift most immediately. Working closely with Finance Systems, the ADG team began building a dedicated domain inside the Enterprise Data Lake, a central reservoir where information is stored and organized. This environment integrates both Workday and non‑Workday data, giving Finance greater control and flexibility in shaping information for analysis. Secure, role‑based access ensures sensitive details remain protected, while familiar tools such as Power BI, a program for creating interactive charts and dashboards, SQL, a language used to query and organize data, and Excel, the spreadsheet program, allow staff to explore the data without learning something new. Instead of chasing fragments, they could open their preferred tools and see the whole picture waiting for them.
The work extended beyond efficiency. When enrollment numbers were needed, the Registrar and Institutional Research offices no longer had to piece together data by hand. By aligning definitions and processes within the Workday Prism Census Snapshot, a reporting tool inside Workday that captures enrollment data at a specific point in time, the team created a consistent view of enrollment, a clear photograph of the student body at a given moment. This snapshot made reporting on Full Time Equivalent students, a standard way of balancing part‑time and full‑time counts, both accurate and reliable. What had once been a fragmented process became a shared lens through which the University could see itself.
Institutional Research gained a new vantage point as well. Recognizing the unique needs of analysts and data scientists, the team began developing a flexible domain that consolidates internal and external sources, including IPEDS, the Integrated Postsecondary Education Data System which is a national database of higher education statistics, surveys, and Census Snapshots. Within this space, IR staff can use the tools they prefer, whether SAS, a program for advanced statistical analysis, R, a programming language for data science, Power BI, or SQL. What was once scattered across systems is now gathered together, ready to be explored and shared across campus.
Through each of these efforts, the team kept people at the center. Technology carried the heavy load of gathering, storing, and organizing, but interpretation and meaning remained in human hands. As the University moves into 2026, enablement remains a top priority. The team continues to support human‑in‑the‑loop workflows, an approach where technology does the heavy lifting but subject matter experts guide interpretation and decision making. In this way, Wake Forest’s data ecosystem grows more powerful while remaining grounded in the voices and insights of those who use it.
Navigating a New Digital Landscape:
Supporting Student-Athletes in the NIL Era
Analytics & Data Governance, Enterprise Systems
The rise of Name, Image, and Likeness (NIL) has introduced a complex challenge for universities nationwide. As student-athletes gain new opportunities to manage their personal brands, institutions must ensure the infrastructure is in place to support this shift with fairness, clarity, and care.
At Wake Forest, this effort was guided by Athletics and the Office of Diversity and Inclusion, who led the University’s response to this evolving moment. Information Systems joined as a technical partner, working collaboratively to strengthen the digital foundation behind NIL activities. The team’s contribution focused on stewardship and zero-cost value. By leveraging existing, licensed Google tools, Information Systems built a secure, centralized infrastructure for contract management and brand asset storage. This solution ensured student-athletes were properly compensated for the use of their name, image, and likeness while eliminating the need to procure costly external vendor applications.
The initiative reflects a broader institutional commitment to equity and empowerment. It aligns with the University’s mission to support students in wholeness, ensuring they are treated with dignity and fairness as they navigate new opportunities. Information Systems continues to provide technical expertise and infrastructure support in service of that mission.
Future updates will be guided by Athletics leadership, with Information Systems continuing to provide technical expertise and infrastructure support as needed.
Shared Spaces, Shared Discoveries:
A Refined Experience in Learning Environments
IT Infrastructure
Wake Forest continued its investment in the physical environments that shape how students and faculty learn, teach, and collaborate in 2025.
Building on a $1 million investment in 2024, the University committed an additional $1 million in 2025 to renovate 11 general-purpose classrooms in Carswell Hall. The Carswell Hall Summer 2025 renovations include the eleven general-use classroom renovations to support active learning, collaboration, and student-faculty engagement, plus minor updates to an additional four learning spaces.
The project, championed by President Susan Wente and former Provost Michelle Gillespie, focused on flexibility and accessibility. The most visible change was the removal of tiers in three classrooms, allowing for adaptable layouts and improved access for all learners. These updates support a range of teaching styles and learning experiences, creating spaces that respond to the needs of those who use them.
The renovated classrooms are brighter, more open and flexible.
Dr. Eric Watts, Associate Professor and Chair, Department of Communication
The renovation was shaped by the Learning Spaces Committee (LSC), a cross-functional group of faculty and staff who helped align design decisions with campus priorities. As Laura Giovanelli, Associate Dean for Learning Spaces and a Teaching Professor in the Writing Program, who serves as the Office of the Dean of the College’s representative on the LSC, noted, the work extended beyond aesthetics to include essential infrastructure upgrades. One such improvement—addressing heating and cooling temperatures in the building—was a foundational change that, in her words, “makes a world of difference for users.”
We are truly grateful for IS's deep commitment to the Learning Spaces Committee. It is a committee that relies on its deep relationships and collaborations between faculty representatives, IS, Facilities, the Center for the Advancement of Teaching, CLASS, Procurement, and other campus partners, and we are thankful for this.
Laura Giovanelli, Associate Dean for Learning Spaces
The same approach guided updates to key meeting spaces. The Heritage Room in Reynolda Hall received a full technology refresh, including enhanced videoconferencing and high-resolution displays. Reynolda 301 and the Autumn Room were similarly upgraded with high-definition conferencing and presentation systems, making all three spaces more versatile and reliable for hybrid meetings and university events.
These improvements reflect a collaborative process rooted in listening and responsiveness. By focusing on accessibility, comfort, and adaptability, the University is removing barriers to participation and creating spaces that support meaningful connection and flexible pedagogy. The impact is already visible: in Fall 2025 the renovated Carswell Hall classrooms supported 70 classes and 100 faculty, and 1,300 students.
There's just a different energy and a different vibe around the space. I'm more excited to teach now, and because of that, I'm thinking more creatively about my classes. Students want to come to class in a different way, and I know that I want to come to class in a different way than what I used to.
Dr. Rebecca Gill, Associate Professor of Communications
Strengthening Governance Through Workday
Analytics & Data Governance, Enterprise Systems
In 2025, Wake Forest University deepened its commitment to collaborative infrastructure by operationalizing a new governance model for Workday Student. This model brought together leaders from every school and department, creating a shared structure for prioritization, planning, and continuous improvement across Human Resources, Finance, Student Services, and Information Systems. Decisions once made in limited communities now reflected broad stakeholder input and executive-level engagement. As Phillip May, Assistant Director of Enterprise Systems, noted, “Workday at Wake Forest is a shared journey. Working together across the community continues to be so important to our success.”
The governance model became a catalyst for trust. Mur Muchane, Vice President for Information Technology and Chief Information Officer, led this transformation with a strategic approach that emphasized thoughtful planning and intentional partnerships. “We put the right people together, and that built trust,” May reflected. That trust was visible in the first Workday Summit, where workstream chairs presented five-year priorities across all functional areas. The summit laid the groundwork for a unified, platform-wide budget request for Fiscal Year 2027, aligning operational needs with institutional strategy.
Throughout the year, teams focused on enhancing user experience and streamlining administrative processes. The Finance team deployed a custom Workday Extend application to accelerate student disbursement requests. The Student team developed a new graduation application experience and began refining how students declare and change their programs of study. Enterprise Systems Management improved person record matching to reduce duplication, while Human Resources advanced recruiting and onboarding workflows to support institutional efficiency. These efforts were guided by a culture of continuous improvement and visible, vocal sponsorship from executive leaders. “Visible, vocal sponsorship from executive leaders made all the difference,” said Jonica Burke.
One of the most impactful outcomes was the consolidation of academic calendars. This Workday-driven necessity led to a policy decision that benefited students through greater flexibility and improved service. “Consolidating academic calendars wasn’t just a technical win,” Burke added. “It was a policy decision that will improve service for students.”
The guiding principles behind these changes were not handed down. They were built together. “We didn’t dictate decisions,” May explained. “We built guiding principles together.”
The Unseen Upgrade:
Rebuilding the Internet’s Foundation at Wake Forest
Analytics & Data Governance, IT Infrastructure
In the quiet weeks following Commencement 2025, Information Systems (IS) completed a full-scale rebuild of Wake Forest University’s Domain Name System (DNS) and Dynamic Host Control Protocol (DHCP) infrastructure. These are foundational systems that assign IP addresses and translate human readable names (like www.wfu.edu or google.com) to their machine readable IP address. Without them, computers would be unable to connect to our network or communicate with each other over the network.
While DNS software had been kept up to date, the underlying management infrastructure had reached its operational limits. The previous system, internally known as “dappy,” was a legacy platform, one with infrastructure and software built on older technologies that remained in use as they supported essential operations. These systems are often difficult to maintain, integrate with modern tools, or scale to meet current demands. Dappy lacked support for application programming interfaces (APIs), which are sets of rules that allow different software systems to communicate and automate tasks. It also required manual interventions that introduced risk and slowed progress.
In 2025, the IS Infrastructure team replaced dappy with NetBox, a modern open-source platform designed for IP address management (IPAM) and data center infrastructure management (DCIM). IPAM systems help track and allocate IP addresses across a network, ensuring secure and efficient communication between devices. DCIM tools provide visibility into physical and virtual infrastructure, allowing teams to monitor and optimize servers, switches, and network connections. NetBox offered both capabilities, along with a robust API that enabled seamless integration and automation across campus systems.
Alongside this deployment, the team completed a full server refresh and rearchitected core services to support future scalability. The new system offers improved stability, security, and extensibility, with safeguards that align with current best practices in network operations.
This project also demonstrated fiscal stewardship, avoiding a six-figure cost for a commercial solution by leveraging internal expertise and strategic planning to deliver a robust, future-ready platform. The DNS rebuild is a quiet but critical shared discovery in operational excellence, ensuring that every digital interaction at Wake Forest is backed by resilient infrastructure designed to support the University’s mission for years to come.
As Will Tomlinson, Associate Director, Infrastructure, noted:
We don’t want anyone to know our name unless it’s for a good reason. This was that reason.
An Honorable Gentleman
and a Community of Storytelling
Academic Technology
The remarkable life of Peter Oliver—a skilled potter, community leader, and formerly enslaved man who gained his freedom in 1800—was long preserved through oral tradition. In 2025, that history was brought into digital form through a collaborative documentary project supported by Wake Forest’s Academic Technology team.
The initiative grew out of faculty-led research and student engagement through the Summer Research Mentorship Program (SRMP), guided by Dr. Meredith Farmer. It built on earlier work from her English 175 course, “Slave Narratives, Global and Local,” where students partnered with Old Salem Museums and Gardens to create a virtual exhibit for the Hidden Town Project. That exhibit helped interpret the lives of enslaved Africans and African Americans who lived in Salem, using archival materials and objects from the Museum of Early Southern Decorative Arts (MESDA).
The Peter Oliver documentary extended that work, bringing together descendants, local historians, faculty, and students to preserve and share a story rooted in place. Students engaged in archival research, digital production, and community interviews, gaining hands-on experience in public humanities and digital storytelling.
Through archival research, digital production, and community interviews, students and faculty helped surface a story long held in memory. The work bridged classrooms and neighborhoods, pairing academic inquiry with lived experience. What emerged was not just a documentary, but a shared act of preservation—one that invites reflection, honors place, and expands the archive of who we remember.
Humanity in Every Frame: See how digital tools can preserve and amplify human stories. Watch the full documentary trailer below.
Powering Innovation in the Classroom:
Faculty and Student Partnerships
Academic Technology
Our commitment to a “Humanity Forward” future is most visible in the classroom, where we partner directly with faculty to transform the way our community teaches and learns. Information Systems staff contribute directly in the classroom as course instructors, applying their expertise in a variety of settings.
For a fourth year, our Academic Technology team offered the popular “Digital Literacy in the 21st Century” course. Students in this class refined their contemporary communication skills by creating podcasts, video essays, and digital portfolios, while guest lecturers from across the University provided insights on topics like copyright, media literacy, and digital accessibility.
In a similar vein, the HPC team partnered with the Computer Science department to teach their wildly popular special topics course again, bringing together students from many majors to explore high-performance computing concepts across a range of disciplines.
Information Systems also continued to support faculty-led innovation through the enduring T-CART Grant program, a joint effort with the Office of the Provost. This program funds faculty projects that explore new and existing technologies to enhance teaching and scholarly work. The WakerSpace Faculty Fellows utilized the maker facility to enhance student learning with support from these awards.
Digital Literacy Student Portfolio
Conner Deir - Class of 2028
Future Storyteller & Advocate for Equity
I am a current freshman at Wake Forest University. Before EDU 101, I thought I was digitally literate, but I learned that true digital fluency is a deeper commitment that includes intentional creation and inclusivity. Key experiences in this class, such as Jonathan Milam’s talk on accessibility and expanding my skills with Adobe Rush, helped me realize that my voice, story, and digital skills can be a platform for change. I am now passionate about using my newfound digital fluency not just to consume, but to create meaningful content and advocate for a more equitable world.
Where the Campus Meets the City:
Building a Collective Future at The Grounds
IT Infrastructure, Enterprise Systems
Just beyond Allegacy Stadium, a new district is taking shape. The Grounds, a 100-acre mixed-use development, began construction in late 2024 and continues to rise. Anchored by Wake Forest University, the site will include a pedestrian-friendly retail village, modern residential units, and an office building.
From the beginning, Information Systems played a consultative role in shaping the infrastructure beneath the surface. While architects and engineers designed the visible contours, IS teams helped ensure the network and power foundations would meet the evolving needs of University departments. Their work focused on minimizing disruption, anticipating future demands, and aligning technical strategy with long-term institutional goals.
The fourth floor of the new building will bring together multiple IS teams alongside Legal, Internal Audit, and others. Shared spaces such as touchdown areas, wellness rooms, and collaborative zones have been designed to support hybrid work and vibrant collaboration. The office allocation model reflects a flexible approach, balancing dedicated workstations with reservable spaces based on in-office schedules.
As construction continues, so does a broader shift in rhythm. The Grounds is not just a new address. It is a rebalancing of proximity, purpose, and partnership. And while the buildings are still rising, the foundation—technical and relational—is already in place.
A Look Ahead: Humanity Forward
As we reflect on a year of profound progress, we are reminded that our work is a continuous cycle of experimentation, reflection, and evolution—together. Success in 2025 is not an endpoint, but a new beginning. We continue to build on these shared discoveries, strengthening our foundations and fostering new collaborations, always with the ultimate goal of supporting a University mission that puts humanity first.
Continue the Journey with Us
The story of shared discoveries is ongoing. Stay connected with our progress and find new ways to engage with us as we build a digital campus for the future.
- Stay Informed: Subscribe to Techbytes, our Information Systems newsletter that provides updates on new tools, services, and strategic initiatives.
- Follow Our Story: Join the conversation and see our work unfold in real-time by following us on social media.
- Explore the Tools That Empowered This Year’s Discoveries: Visit ai.wfu.edu for a complete list of tools and support available to students, faculty, and staff.
- Connect with Us: Reach out to the Information Systems team with your ideas or questions. Your partnership is paramount.
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